Shipping Policy

Thank you for choosing pet supplies from katonia.store! Please carefully read the following shipping terms before placing your order to understand how we process orders, shipping times, and logistics arrangements.

I. Shipping Coverage
Domestic Shipping (within the USA): We ship to all 50 states and Washington D.C.

II. Domestic Shipping Time (within the USA)
Order Processing Time: 1–3 business days (excluding holidays)
Standard Shipping Time: 3–7 business days, depending on the delivery location
Expedited Shipping: Expedited service is available, typically 1–3 business days
After your order is shipped, we will send you a tracking number so you can track your package in real time.
Note: Actual delivery times may be delayed due to weather, natural disasters, or peak shipping seasons.

IV. Import and Export Standards and Compliance
All exported goods comply with the import and export laws and regulations of the United States and the destination country.
Some pet supplies may be subject to import restrictions; please confirm that the destination country allows the import of the product before placing your order.
We are not responsible for customs delays, fines, or returns caused by the buyer’s failure to comply with local regulations.

V. Logistics Partners
We cooperate with the following well-known logistics companies to ensure efficient and secure delivery services:
Domestic Shipping: UPS, FedEx, USPS, providing standard and expedited shipping, and supporting package tracking.
The actual logistics company used will be automatically selected based on the destination, order weight, and delivery speed.

VI. Order Tracking
After your order is shipped, we will send you a tracking number and a logistics link via email.
You can check the package status in real time on the logistics company’s official website.